Frequently Asked Questions
Everything you need to know about bringing luxury to your home.
What is the typical delivery timeframe for furniture items?
Most HomeLux furniture items are delivered within 7-14 business days. Large or oversized pieces may require white-glove delivery, which can take up to 21 business days depending on your location.
Do you offer international shipping?
Currently, HomeLux ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website. You can also track your status directly through your HomeLux account dashboard.
Are your materials sustainably sourced?
Yes, HomeLux is committed to quality and sustainability. We prioritize FSC-certified woods, organic textiles, and eco-friendly manufacturing processes to ensure your home is both beautiful and responsible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.